For online purchases made through an Ambassador's My Profile page or at www.barefootbooks.com, we have a secure server for accepting payment by the following major credit/debit cards: American Express, Mastercard, and Visa. We do not keep your card details on file so they cannot be accessed after your transaction is complete.
When ordering online through an Ambassador's My Profile page or at www.barefootbooks.com, shipping rates are based on the service level you select and net cart total after discounts and credits. One delivery address is acceptable per order; deliveries to multiple addresses will require multiple orders.
Barefoot Books ships to addresses in most parts of North America. This includes all Canadian provinces and all contiguous US states (excluding Alaska and Hawaii).
Products purchased online may be returned within 30 days of receipt and in the condition in which they were received for a full refund to be given. Refunds/credits will not be issued on any pre-packaged products that are returned opened unless they are found to be damaged or defective. You will need to pay for the cost of postage/packaging for returning the products, unless they are damaged or defective. Please email email@example.com if you have received any damaged or defective products.
When you return the products, please include the original packing slip, reasons for the return, relevant product exchange information or your request for a refund.
For refunds or exchanges of products purchased at an event from an Ambassador, please liaise directly with the Ambassador.
We are pleased to reassure you that Barefoot Books products:
We appreciate hearing from our community, however, our publishing program is currently full and we cannot accept manuscript submissions or queries. Thank you for your interest, and we wish you the best of luck!
Barefoot Books’ US office is currently accepting illustrator samples via mail only. We cannot accept email, fax, or in-person submission of artist samples. Unfortunately, we will not be able to reply to samples individually or return samples sent to our office, but we will keep artists that interest us on file for consideration for future projects. Please mail your samples (no original artwork, please) to the following address:
ATTN: Acquisitions Editor
2067 Massachusetts Avenue, 5th Floor
Cambridge, MA 02140
Barefoot Books Customer Service – firstname.lastname@example.org
or call toll-free on 866-417-2369, Monday to Friday, 9am-5pm EST
We look forward to hearing from you!