Frequently Asked Questions

  •  You can buy our books and gifts at or from our wonderful community of Ambassadors!

    Don't have an Ambassador? You can easily find one by searching our community here.

  • For online purchases made through an Ambassador's My Profile page or at, we have a secure server for accepting payment by the following major credit/debit cards: American Express, Mastercard, and Visa. We do not keep your card details on file so they cannot be accessed after your transaction is complete.

  • When ordering online through an Ambassador's My Profile page or at, shipping rates are based on the service level you select and net cart total after discounts and credits. One delivery address is acceptable per order; deliveries to multiple addresses will require multiple orders.

    Barefoot Books ships to addresses in most parts of North America. This includes all Canadian provinces and all contiguous US states (excluding Alaska and Hawaii).



    Please note:

      • Our processing time at the warehouse is 2 business days. The estimated time that we have above includes the processing time at our warehouse.
      • Appropriate sales tax will be added to orders.
      • Order and shipping confirmations will be emailed to you, with tracking information. This information, including the status of your order, will also be available on the order history page within your online account.
      • Expedited shipping options will only accept orders shipping to a valid street address and not a PO Box address.
      • We reserve the right to change shipping charges at this time.

  • Products purchased online may be returned within 30 days of receipt and in the condition in which they were received for a full refund to be given.  Refunds/credits will not be issued on any pre-packaged products that are returned opened unless they are found to be damaged or defective.  You will need to pay for the cost of postage/packaging for returning the products, unless they are damaged or defective.  Please email if you have received any damaged or defective products. 

    When you return the products, please include the original packing slip, reasons for the return, relevant product exchange information or your request for a refund.

    For refunds or exchanges of products purchased at an event from an Ambassador, please liaise directly with the Ambassador.




  • We are pleased to reassure you that Barefoot Books products:

      • Comply with the US Consumer Product Safety Improvement Act (CPSIA) 2008. Please click here to see our CPSIA Certification of Compliance.
      • Exceed the more stringent safety standards required under European Union (EU) law, including EN71 - Parts 1, 2 and 3.

    • What are the benefits?
      By registering for an online account, you'll be able to view your order history and we’ll remember your contact details, making checkout quick and easy!  Also, we will keep you up-to-date on our latest releases, community news and special offers to make sure you don't miss new products or deals.

    • How do I register?
      Simply enter your email and a password to set up your account, and you’ll have the option to create a billing address and to save several shipping addresses. Register now!
    • What if I forget my password?
      Please click here to reset your password, providing your email address in the online form. There is another opportunity to reset your password when logging in to your account. We will send you an email with instructions to reset your password.

    • How do I change my account information?
      You can sign into your account at any time by clicking on the link at the top of the page, you can then edit your account details by clicking on the personal dropdown under your profile picture in the top light blue header.Register or log in now.
    • Will my email ever be shared with other companies?
      No, our policy is never to rent or sell details of our community members to other companies.  We will send you email updates on exciting Barefoot Books news and events, as well as special offers and promotions. If you wish to opt out of receiving these offers, you may do so during the registration process, or update your email preferences in your account settings at any time. You can read our full Privacy Policy here.
  • We appreciate hearing from our community, however, our publishing program is currently full and we cannot accept manuscript submissions or queries. Thank you for your interest, and we wish you the best of luck!

    Barefoot Books’ US office is currently accepting illustrator samples via mail only. We cannot accept email, fax, or in-person submission of artist samples. Unfortunately, we will not be able to reply to samples individually or return samples sent to our office, but we will keep artists that interest us on file for consideration for future projects. Please mail your samples (no original artwork, please) to the following address:

    Barefoot Books
    ATTN: Acquisitions Editor
    2067 Massachusetts Avenue, 5th Floor
    Cambridge, MA 02140

  • Barefoot Books Customer
    or call toll-free on 866-417-2369, Monday to Friday, 9am-5pm EST

    We look forward to hearing from you!